Additional Services

Pop-Up Stopper FAQ

  1. What is Pop-Up Stopper© by Panicware?
  2. What kind of system do I need to use Pop-Up Stopper©?
  3. How do I download Pop-Up Stopper©?
  4. I installed Pop-Up Stopper© on my computer. Where is the Pop-Up Stopper© toolbar?
  5. What is the registration process for Pop-Up Stopper©?
  6. Is there a way to see the pop-up ads that have been blocked by Pop-Up Stopper©?
  7. Can Pop-Up Stopper© be disabled?
  8. Why do I see some pop-up ads even though I've installed Pop-Up Stopper©?
  9. How can I be certain I can still see the pop-up windows that contain useful information?
  10. How do I add or delete sites from my allowed list?
  11. What if a pop-up ad appears that should have been blocked?
  12. Where can I get further technical support for Pop-Up Stopper©?

  1. What is Pop-up Stopper© by Panicware?
    Pop-Up Stopper© by Panicware, is a FREE service for Iserv customers that blocks pop-up and pop-under ads with an easy-to-use Internet Explorer toolbar. Pop-Up Stopper© is available to all Iserv customers and works together with anti-spam and anti-virus tools, enabled through Iserv email accounts, to provide you with a completely hassle-free Internet experience. Normal retail value of this product is $19.95, but as a valued Iserv customer, you get it FREE.
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  2. What kind of system do I need to use Pop-Up Stopper© by Panicware?
    Pop-Up Stopper© by Panicware supports Internet Explorer 5.x and higher, as well as Windows 95 and higher.  Pop-Up Stopper© requires 500K of disk space.
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  3. How do I download Pop-Up Stopper©?
    Installation of Pop-Up Stopper© by Panicware is a simple, three-step process:
    1. Download Pop-Up Stopper© by clicking here .
    2. After you have downloaded Pop-Up Stopper© close all browsers and email programs.
    3. Double-click the PopUpStopper.exe file to install the software.
    After installation, you should see the Pop-Up Stopper© toolbar in your Internet Explorer browser. If the toolbar does not appear:
    1. Select the View menu from your Internet Explorer toolbar.
    2. Select Toolbars and the Pop-Up Stopper© by Panicware menu entry.
    The toolbar will appear in your Internet Explorer browser.
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  4. I installed Pop-Up Stopper© on my computer. Where is the Pop-Up Stopper© toolbar?
    If you have properly downloaded and installed Pop-Up Stopper© software, entered your registration code and the toolbar has not appeared, check your system requirements, keeping in mind that the toolbar will only work with Internet Explorer 5.x and higher.

    If you are working with the correct system requirements and the toolbar is still not visible, click on the "Tools" menu in your Internet Explorer, click "Options," and then click the "Advanced" option to verify the "Enable Third-Party Browser Extensions" is checked. This option is available only in Internet Explorer 6.x and higher, and will require you to restart your computer.

    If the toolbar is still not visible, please make sure it is not pushed over to the far right of your "Address" tool bar. If it is pushed over, simply grab the words "Pop-Up Stopper" and drag the Pop-Up Stopper© Toolbar to the desired location. If you are unable to move the toolbar, make sure the toolbars are unlocked to allow the movement. Right click on any toolbar and make sure the "Lock Toolbars" option is unchecked.
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  5. What is the registration process for Pop-Up Stopper©?
    Supply your email address during the installation process, and your registration/activation code will be sent to that email address. When asked, enter the 14-digit number emailed to your account, and the process is complete. If you don't enter your registration/activation code, the software will go into a 30-day trial mode. This means it will be fully functional but will stop working after 30 days. If you missed the prompt to register, simply click on the "Options" button on the Pop-Up Stopper© toolbar and select "Enter Registration/Activation code". When asked, enter the 14-digit number emailed to your account, and the process is complete.
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  6. Is there a way to see the pop-up ads that have been blocked by Pop-Up Stopper©?
    Absolutely. Upon request, Pop-Up Stopper© will provide you with a list of web sites that generated pop-up windows during your Internet session, as well as the total number of blocked pop-up windows that came from the sites visited. To view the list, look under "Options" on the Pop-Up Stopper© toolbar. Click on "View Statistics" in the section titled "Pop-Up Statistics".
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  7. Can Pop-Up Stopper© be disabled?
    You can turn Pop-Up Stopper© on and off by using the on/off button on your toolbar. You can also temporarily shut off Pop-Up Stopper© when a window has been prevented from opening by clicking on the hyperlink for the web site you would like to visit. Hold down the control key and click on the link again. You have the added option of double-clicking the link.
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  8. Why do I see some pop-up ads even though I've installed Pop-Up Stopper©?
    Iserv has generated an "allow list" with certain non-ad pop-up windows that support particular Iserv features or important customer service notices. Pop-up windows can be a convenient way to communicate useful information. For this reason, Iserv has rigorous standards for pop-up windows on a pre-populated allow list that will benefit you as a customer. Please try to avoid using the "Clear List" button on your allowed list so these Iserv-approved pop-up windows remain on your allow list.
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  9. How can I be certain that I can still see the pop-up windows that contain useful information?
    Pop-Up Stopper© allows you to turn off the software by using your toolbar when visiting a site with pop-up windows you may want to see. You can also press the control key to temporarily shut off Pop-Up Stopper©, allowing the useful pop-up window to appear. In addition, you have an option to add sites to your allowed list, which gives pop-up windows on that site permission to appear.
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  10. How do I add or delete sites from my allowed list?
    While visiting a site with pop-up ads you want to see, simply click the "plus" sign on the Pop-Up Stopper© toolbar to add sites to your allowed list. You also have the option to remove individual web sites or clear the entire allowed list. Go to "Options" on the Pop-Up Stopper© toolbar, click on "Preferences" and then "Pop-Up Control". Under the "Allowed Pop-Ups" list, click on "Select Web Sites" and make your desired changes.
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  11. What if a pop-up ad appears that should have been blocked?
    Panicware works hard to keep Pop-Up Stopper© on top of the ever-changing technology that powers online pop-up and pop-under advertising windows. If you visit a web site where Pop-Up Stopper© does not block a pop-up or pop-under ad, please report the occurrence at: http://www.panicware.com/popupcenter.html. We appreciate your input.
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  12. Where can I get further technical support for Pop-Up Stopper©?
    You can get technical support from Panicware in one of two ways. Choose the appropriate link listed below for help:
    Online support: http://www.panicware.com/support.html
    Send an email: mailto:support@panicware.com
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  Pop-Up Stopper FAQ
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